Warranty Information
We Stand Behind Our Products
Nationwide Warranty
Continental Battery warranty is as follows: free replacement only to the original purchaser of the battery. Must have proof of purchase. Continental date label should be marked at time of purchase. If label is not marked, battery factory date code will be used for warranty determination.
All batteries should be properly charged and tested before submission for warranty claim.
AUTOMOTIVE
AGM | 36 MONTHS |
EFB | 36 MONTHS |
PLATINUM | 36 MONTHS |
PERFORMANCE | 18 MONTHS |
STANDARD | 12 MONTHS |
COMMERCIAL
6 VOLT | 12 MONTHS |
8 VOLT | 12 MONTHS |
SEVERE DUTY | 18 MONTHS |
12 VOLT | 12 MONTHS |
31 AB | 18 MONTHS |
31 HEAVY DUTY | 12 MONTHS |
31 XHD & X | 18 MONTHS |
MIXTECH | 24 MONTHS |
AGM | 24 MONTHS |
SPECIALITY | 12 MONTHS |
GOLF
6 VOLT | 12 MONTHS |
8 VOLT | 12 MONTHS |
12 VOLT | 12 MONTHS |
MARINE
STARTING 12 VOLT | 12 MONTHS |
STARTING XHD & X | 18 MONTHS |
DUAL PURPOSE | 12 MONTHS |
DEEP CYCLE 12 VOLT | 12 MONTHS |
AGM | 18 MONTHS |
MOTIVE POWER
6 VOLT | 12 MONTHS |
12 VOLT | 12 MONTHS |
SLA
SEALED LEAD ACID | 6 MONTHS |
SLA HEAVY DUTY | 12 MONTHS |
POWERSPORTS
6 VOLT | 12 MONTHS |
12 VOLT | 12 MONTHS |
LAWN & GARDEN
LAWN & GARDEN | 6 MONTHS |
Not Covered By Limited Warranty:
- Discharged batteries or batteries outside of warranty date code limits.
- Neglect, such as improper fluid levels (under/over watering), damage from shipping, loose wiring, or busted or corroded hardware.
- Misapplied or improperly sized battery for application.
- Batteries exposed to excessive heat or cold temperatures.
- Batteries that have had the date codes destroyed or tampered with.
- Breakage, freezing, explosion, fire, wreckage, overcharging, charging or installing in reverse polarity, improper maintenance, melted or broken terminals, improper storage, or addition of any chemical or solution other than approved water.
- Failure to properly install the battery.
Batteries used in commercial applications are limited to half the warranty period.
Policy Updated November 2023
Partner Warranties
RED TOP 6 VOLT | 36 MONTHS |
RED TOP 12 VOLT | 36 MONTHS |
BLUE TOP 6 VOLT | 24 MONTHS |
YELLOW TOP COMM | 24 MONTHS |
YELLOW TOP 12 VOLT | 36 MONTHS |
PREMIUM AGM | 48 MONTHS |
PRO GOLD & GOLD | 42 MONTHS |
PRO & GOLD AGM | 36 MONTHS |
GOLD & PRO SILVER | 30 MONTHS |
AGM SILVER | 24 MONTHS |
PRO, SILVER, ADV | 18 MONTHS |
Battery Limited Warranty
Subject to the terms and conditions of this Limited Warranty, Continental Battery Systems warrants to the original purchaser that it will be free from defects in material and workmanship for the Free Replacement Period applicable to such battery.
If your battery exhibits a defect in material or workmanship during the Free Replacement Period and is covered by this Limited Warranty, return the battery to an authorized CBS battery retailer, who has an appropriate replacement in stock. The retailer will provide you with a replacement battery of the same type at no charge (subject to applicable installation charges, taxes, and government-required fees).
No free replacement battery will be provided unless original proof of the purchase is provided.
Warranty Claim Procedures
If your battery appears defective, please follow the following procedures:
- Determine if the battery is not defective but is simply discharged and needs a boost. Have the battery tested first to determine the cause of failure and retain the receipt of the test results. If the battery is simply in need of a boost, have it re-charged and re-tested. This limited warranty does not cover merely discharged batteries.
- If the battery is still not working correctly, determine if the battery is still within the total Limited Warranty Period. The applicable Limited Warranty Period is calculated from the date of sale to the original purchaser.
- If the battery is still under warranty, return the battery to an authorized CBS battery retailer within the Limited Warranty Period.
This Limited Warranty is voided for batteries damaged due to abuse or neglect, including but not limited to the following:
- Battery hold-downs not appropriately used or not torqued per the Battery Council International Service Manual recommendations (Industry Standards), leading to excessive battery vibration or battery damage due to over-torque.
- Low electrolyte levels for batteries, which require maintenance.
- Accelerated corrosion/low electrolyte level due to exposure to excessive temperatures.
- Batteries that have been refilled with any substance besides distilled water that may have contaminated the battery.
- Batteries not maintained at a sufficient state of charge during periods of both in-vehicle and out-of-vehicle storage.
- Batteries that have been subjected to excessive out-of-vehicle charging or an uncontrolled in-vehicle charging system (i.e., faulty alternator).
- Batteries that have been physically damaged, including a cracked, punctured, or deformed battery case or cover; broken or severely damaged battery terminals.
- Batteries with damaged terminals due to loose, inadequate, or high-resistance connections.
- Batteries with loose or missing vents (non-sealed designs).
- Batteries that have been installed and operated in reverse in the vehicle, leading to reverse battery polarity.
- Improper battery box or insufficient protection from the elements (i.e., rain, snow, or ice).
- Batteries operated in an application not designed and/or marketed to support. Example: Standard SLI batteries that are used in cycling applications.
Additional Terms and Conditions
- This Limited Warranty only applies to batteries purchased from authorized CBS Battery retailers.
- CBS is not responsible for and will not be bound by any additional warranties retailers provide. It does not authorize anyone to make or assume any obligation or liability concerning its batteries.
- This Limited Warranty is not transferable and is only applicable to the original purchaser at retail.
NOTE: This Limited Warranty limits Continental Battery Systems responsibility to providing replacement as provided herein, and in no event shall Continental Battery Systems be liable for monetary damages or other losses arising from any battery defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.
ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THE APPLICABLE LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
* If a Core Charge credit was included in the original purchase price you paid, you will need to return the battery to the original retailer to receive the amount of this credit.
** Proof of purchase includes a receipt, a credit card, or bank statement.
*** Other information, such as battery test results, pictures, or a battery label, may also be requested when making your claim.
Battery Dos & Don'ts
How to Extend Your Battery Life
- When installing a battery always wear proper eye, face, and hand production.
- Install positive cable to positive terminal, then negative cable to negative terminal.
- Tighten connection; do not hammer.
- Make sure that clamps and connectors do not touch metal objects.
What is Not Covered Under Warranty
- Damage from overcharging or improper jump starting.
- Melted case from vehicle engine fire.
- Evidence of freezing.
- Loose or damage posts.
- Over-torqued or melted side terminals.
- Hole in the case.
- Battery is discharged from defective charging system, lights left on, etc.
- Use of a lower capacity battery than specified as original equipment.
- Installation of a battery in reverse polarity or recharging a battery in reverse.
- Use of an automotive starting battery in a marine/deep cycle application.
A Frozen Battery is Not Covered Under Warranty
For a battery to freeze it must be deeply discharged. This happens when:
- Vehicle is not being used for a long time.
- Vehicle is used for frequent short trips in very cold weather (alternator does not have enough time to charge the battery in these stop-and-go situations).
- Accessories such as CD players, on-board computers, window defrosters, etc., are used at low RPM.
- Vehicle has a defective or inadequate charging system.
Conditions Where the Warranty is Void
These are the conditions where the warranty is void:
- Damaged case and/or cover (broken or cracked) poorly secured.
- Swallowed case or burned labels by an overcharge.
- Malfunction of the vehicle’s electric system.
- Mounted batteries in vehicles that do not match the application in the authorized application guide.
- Damaged posts (bent, filed, rebuilt, or chipped).
- Tighten lateral terminals with excess of torque.
- Unusual liquid.